Reference

What You Agree To When You Use mitto99

These terms set out the rules that apply when you open an account, make a deposit via DANA, OVO, or GoPay, and use any part of the platform. Access and eligibility depend on local law and are available only where permitted in your region.

Account conditionsDANA, OVO, GoPay deposit rulesPrivacy and data rightsJurisdiction-dependent accessContact and dispute paths
mitto99 What You Agree To When You Use mitto99
REACH US

How to Contact Us About Legal or Account Matters

If you have questions about your rights under these terms, want to request a copy of your account data, or need to report a concern, our support team is the right first stop. You can reach us through the channels below — have your registered account details ready to speed up the process.

Live Chat Start a chat session from your account dashboard. Useful for account holds, wallet verification questions, or any issue tied to a recent DANA, OVO, or GoPay transaction.
Email Support Write to our support address for formal requests — data access, account closure, or a written record of a complaint. We respond to all written submissions in the order received.
Account Help Centre The Help Centre covers common policy questions: how identity verification works, what happens after a flagged deposit, and how to update your registered contact details.
DATA AND SECURITY

How We Handle Your Account Data and Privacy

Your personal data, wallet details, and transaction history are held securely. We do not share your information with third parties outside of what is needed to process payments through DANA, OVO, and GoPay, or to carry out required compliance checks. You have the right to request access to the data we hold about you at any time.

Data Retention

We keep your account data and payment records for as long as your account is active and for a set period after closure, in line with our internal compliance obligations.

Cookie Policy

Cookies are used to maintain your session, remember your login state, and improve how the lobby loads on your device. You can manage cookie preferences through your browser settings.

Account Security

Your account is protected with OTP-based login verification. If you notice access you did not authorise, contact support immediately so we can lock the account and begin a review.

Data Access Requests

To request a copy of your personal data or ask us to correct a record, contact support via email with your account ID. We will respond within the timeframe our policy requires.

Common Legal Questions About Your mitto99 Account

These questions cover the points we hear most often around account terms, data rights, and what happens when something goes wrong. If your question is not here, reach out through live chat or email.

The same terms apply across all eligible regions in Indonesia, including Semarang. Access itself depends on whether local law permits use in your specific area — that is your responsibility to confirm.

Funds from a flagged DANA or OVO deposit may be held temporarily while we review the account. We will contact you through your registered details to explain the next steps and timeline.

Yes. Send an email to our support address with your account ID and a clear request. We will provide the relevant records within the period set out in our data policy.

Contact support via live chat or email to request closure. We retain your transaction and identity records for a defined period after closure to meet our internal compliance requirements.

Contact support immediately. We can lock your account, review recent login activity, and begin a security check. Have your registered phone number or email ready to confirm your identity quickly.

We may update the terms at any time. The version on this page during your session is the binding one. Continued use of your account after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.